Refund Guide

Thank you for using “SMART EXCHANGE”.
We sincerely apologize for the inconvenience caused by technical issue of the machine.
Please be assured as we will certainly refund the money to you.
Kindly, please fill in following refund guarantee form.
You are required to provide us necessary information for refund procedure.
Please take a photos of your passport (ID photo page), and Calculation Sheet (Receipt),
attach here and press "send" Once you send them,
we will proceed refund as soon as possible.

Customer information

First Name

Last Name

Your Home address

Street Address

Address City

Address State/Province

Address Zip Code

Address Country

Phone Number With Country Code

Email Address *Required
Passport(ID photo page) ※5MB

Error details and requested refund method
What machine ID did you use?

Machine ID

When did it happened?
What currency & How much did you insert?

Inserted Currency

Inserted Amount

Calculation Sheet (Receipt) ※5MB
Please choose a refund method Bank Transfer At Accommodation location PayPal Other
Accommodation Only if accomodation is within 50mile (80km) from Tokyo or Osaka city centre, Actpro Co.,Ltd will deliver cash for the refund before you check out the accommodation.
Where you stay? Hotel  Guest House Hostel Apartment
Accommodation Name
Accommotation Address
Check out Date & time

Bank account details for the refund by bank transfer

Please fill in all the case of a bank transfer.

Note: Except CNY

Beneficiary address

Fill in only when Another place is selected

Your home address Another place

Beneficiary Name

Street Address



Zip Code


If the bank doesn't have SWIFT code, please provide i.e. ABA routing number in USA.

*Bank Code for the banks in HK (bank code 3degit + 3degit=Total 6degit)

Please fill in all the case of a bank transfer.


Bank Name

Branch Name


Bank Code

Branch code

The Bank Branch Details

Please fill in all the case of a bank transfer.

Beneficiary Bank Account Number

Street Address



Zip Code


PayPal & Other

If you selected PayPal by refund method, please fill in PayPal address.

PayPal address


Please fill in all who selected Other by refund method.


Refund Warranty

1:A bank transfer
We are able to refund within 7 days if all information is ready.
Depend on the way to refund or country, it may take more than 7days to refund.

2:Please ask us about other way to refund.