Refund Guide

Thank you for using “SMART EXCHANGE”. We sincerely apologize for the inconvenience caused by technical issue of the machine. Please be assured as we will certainly refund the money to you. Kindly, please fill in following refund guarantee form. You are required to provide us necessary information for refund procedure. Please take a photos of your passport (ID photo page), and Confirmation Sheet, attach here and press "send" Once you send them, we will proceed refund as soon as possible.

【 Refund Guide 】
Machine ID
Passport ※5MB
Confirmation Sheet ※5MB
【 Your Details 】

First Name

Last Name

Your Home address

Street Address

Address City

Address State/Province

Address Zip Code

Address Country

Phone Number 

Email address *Required
Where you stay Hotel  Guest House Hostel Apartment
Accommodation Name
Accommotation Address
【 Situation 】
When did it happened?
What currency & How much did you insert?
【 Please choose a refund method from below 】
Refund Method At Accommodation location Bank Transfer WE CHAT PAY PayPal Other
What currency do you want for the refund?
Check out Date & time
【 Accommodation 】 Only if accomodation is within 50mile (80km) from Tokyo or Osaka city centre, Actpro Co.,Ltd will deliver cash for the refund before you check out the accommodation.
【 Bank Transfer 】

Note: Except CNY

Bank Transfer Note: Except CNY

Please fill in all the case of a bank transfer.

Bank Name

Branch Name


Bank Code

Branch code

Beneficiary Bank Account Number

Beneficiary Name

Bank address

Please fill in all the case of a bank transfer.

Street Address



Zip Code


Beneficiary address

Please fill in all the case of a bank transfer.

Your home address Another place

Street Address



Zip Code



If you selected WE CHAT PAY by refund method, please enter ID.



If you selected PayPal by refund method, please fill in PayPal address.

PayPal address


Please fill in all who selected Other by refund method.


【Refund Warranty】

1:A bank transfer
We are able to refund within 7 days if all information is ready.
Depend on the way to refund or country, it may take more than 7days to refund.

2:Please ask us about other way to refund.