Refund Form

Refund Guide

Thank you for using “SMART EXCHANGE”.
We sincerely apologize for the inconvenience caused by technical issue of the machine.
Please be assured as we will certainly refund the money to you.
Kindly, please fill in following refund guarantee form.
You are required to provide us necessary information for refund procedure.
Please take a photos of your passport (ID photo page), and Calculation Sheet (Receipt),
attach here and press "send" Once you send them,
we will proceed refund as soon as possible.

Customer information
Name	First Name Last Name
Your Home address	Street Address Address City Address State/Province Address Zip Code Address Country Phone Number　With Country Code
Email Address *Required
Passport(ID photo page)	※5MB

Error details and requested refund method
What machine ID did you use?	Machine ID
When did it happened?
What currency ＆ How much did you insert?	Inserted Currency Inserted Amount
Calculation Sheet (Receipt)	※5MB
Please choose a refund method	Bank Transfer At Accommodation location PayPal Other
Accommodation	Only if accomodation is within 50mile (80km) from Tokyo or Osaka city centre, Actpro Co.,Ltd will deliver cash for the refund before you check out the accommodation.
Where you stay?	Hotel　 Guest House Hostel Apartment
Accommodation Name
Accommotation Address
Check out Date ＆ time

Bank account details for the refund by bank transfer Please fill in all the case of a bank transfer. Note: Except CNY
Beneficiary address Fill in only when Another place is selected	Your home address Another place Beneficiary Name Street Address City State/Province Zip Code Country
If the bank doesn't have SWIFT code, please provide i.e. ABA routing number in USA. *Bank Code for the banks in HK (bank code 3degit + 3degit=Total 6degit) Please fill in all the case of a bank transfer.	Bank Name Branch Name SWIFT Code Bank Code Branch code
The Bank Branch Details Please fill in all the case of a bank transfer.	Beneficiary Bank Account Number Street Address City State/Province Zip Code Country

Bank account details for the refund by bank transfer

Please fill in all the case of a bank transfer.

Note: Except CNY

Beneficiary address

Fill in only when Another place is selected

Your home address Another place

Beneficiary Name

Street Address

City

State/Province

Zip Code

Country

If the bank doesn't have SWIFT code, please provide i.e. ABA routing number in USA.

*Bank Code for the banks in HK (bank code 3degit + 3degit=Total 6degit)

Please fill in all the case of a bank transfer.

Bank Name

Branch Name

SWIFT Code

Bank Code

Branch code

The Bank Branch Details

Please fill in all the case of a bank transfer.

Beneficiary Bank Account Number

Street Address

City

State/Province

Zip Code

Country

PayPal　＆　Other
PayPal If you selected PayPal by refund method, please fill in PayPal address.	PayPal address
Other Please fill in all who selected Other by refund method.
Message

Refund Warranty

1:A bank transfer
We are able to refund within 7 days if all information is ready.
Depend on the way to refund or country, it may take more than 7days to refund.

2:Please ask us about other way to refund.