Thank you for using “SMART EXCHANGE”. We sincerely apologize for the inconvenience caused by technical issue of the machine. Please be assured as we will certainly refund the money to you. Kindly, please fill in following refund guarantee form. You are required to provide us necessary information for refund procedure. Please take a photos of your passport (ID photo page), and Confirmation Sheet, attach here and press "send" Once you send them, we will proceed refund as soon as possible.