Refund guide

Thank you for using “SMART EXCHANGE”. We sincerely apologize for the inconvenience caused by technical issue of the machine. Please be assured as we will certainly refund the money to you. Kindly, please fill in following refund guarantee form. You are required to provide us necessary information for refund procedure. Please take a photos of your passport (ID photo page), and Confirmation Sheet, attach here and press "send" Once you send them, we will proceed refund as soon as possible.

Refund guide
Machine ID
Passport ※5MB
Confirmation Sheet ※5MB
Your Details
Name

First Name

Last Name

Your Home address

Street Address

Address City

Address State/Province

Address Zip Code

Address Country

Phone Number 

Email address *Required
Where you stay Hotel  Guest House Hostel Apartment
Accommodation Name
Accommotation Address
Situation
When was it happened?
What currency & How much did you insert?

Amount

The way for the refund
What currency do you want for the refund?

Other currency

Check out Date & time
Accommodation
Refund Method
Refund Method Bank Transfer ALI PAY WE CHAT PAY PayPal Other
Bank Transfer *Except CNY
Bank Transfer *Except CNY

Please fill in all the case of a bank transfer.

Bank Name

Branch Name

SWIFT Code

Bank Code

Branch code

Beneficiary Bank Account Number

Beneficiary Name

Bank address

Please fill in all the case of a bank transfer.

Street Address

City

State/Province

Zip Code

Country

Beneficiary address

Please fill in all the case of a bank transfer.

Your home address Another place

Street Address

City

State/Province

Zip Code

Country

ALI PAY / WE CHAT PAY

If you selected ALI PAY or WE CHAT PAY by refund method, please enter ID.

ALI PAY  WE CHAT PAY

ID

PayPal

If you selected PayPal by refund method, please fill in PayPal address.

PayPal address

Other

Please fill in all who selected Other by refund method.

Message

Please fill in all necessary information correctly. We will contact you within 3 days (excluding weekends and public holidays) after you submit this refund warranty form to our customer service. Please note that refund procedures take several days. International bank transfer may take additional time. It depends on destination country.