Q&AQ&A

This is a coupon QR code that will give you a better rate than the regular rate. It can be used by having the foreign currency exchange machine scan it.
Coupon QR code here

• *This coupon can only be used at coupon-eligible machines. Not available at all exchange machines.

The exchange rate will be displayed on the foreign currency exchange machine, and there are no other fees.

They are installed at tourist spots, public transportation facilities (stations, airports, ports), accommodations, downtown areas, etc. throughout Japan.
Check here to find your nearest installation location.

We support 12 types of currencies. Please check the MAP search for the currencies supported by each exchange machine.

Please check the main 12 currencies below.
Acceptable Banknotes [Supported Banknotes / 12 Currencies]

• *Available currencies may vary by machine. Please check the display screen of the machine you plan to use.
• *For inquiries about supported denominations for other currencies, please contact us.

Only foreign currency can be exchanged into Japanese yen.

Coins cannot be exchanged.

Credit cards cannot be used. Only foreign currency notes can be exchanged.

It is not possible to charge electronic money. Only cash can be used for withdrawal.

Our foreign currency exchange machines can exchange amounts less than 100,000 yen.

No, except for some foreign currency exchange machines. Please feel free to use it.
*A passport is only required for the currency exchange machines at Kansai International Airport and Kiraboshi Bank.

Business hours vary depending on each currency exchange machine.
Please search here for the currency exchange machine you would like to use and the nearest location.

We are very sorry, but there are some banknotes that cannot be recognised by currency exchange machines due to being dirty or wrinkled, and some banknotes that are no longer accepted due to the year of issue.
Please check if the currency is supported.

We sincerely apologize, but the machine is currently under maintenance and unavailable.
Please wait for service to be restored, or use a nearby foreign currency exchange machine. For the nearest installation location, please check here.

We apologize for the inconvenience, but please submit the refund request form or fill out the refund instructions located on the machine and send us an image by email.
We will refund your payment using your preferred method.

We have a 24-hour call center staffed by operators below.